Privacy Policy

1. Introduction

Telemed Advisors ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our client portal, or sign up for our communications, including text messages.

2. Information We Collect

We may collect the following types of information:

Contact information: name, email address, phone number, and company name when you submit a contact form, book a consultation, register for the client portal, or opt in to text messages.
Account information: login credentials and profile details for client portal users.
Files and communications: documents you upload and messages you exchange with our team through the client portal.
Payment information: processed securely by our third-party payment processor; we do not store full card numbers.
Usage information: standard log data such as browser type, pages visited, and access times.

3. How We Use Your Information

To provide consulting services and operate the client portal
To schedule and manage consultations and meetings
To respond to inquiries and provide customer support
To send transactional communications, including appointment reminders and account notifications, by email and (if you opt in) text message
To process payments and manage invoices
To comply with legal obligations

4. Text Messaging (SMS)

If you opt in to receive text messages from us, we will send you appointment reminders, consultation follow-ups, and account notifications. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message.
Reply HELP for assistance, or contact us at support@telemedadvisors.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver messages to you.

5. How We Share Your Information

We do not sell your personal information. We may share information only with:

Service providers who help us operate our business (e.g., hosting, email delivery, text message delivery, payment processing), bound by confidentiality obligations;
Legal authorities when required by law, subpoena, or to protect our rights; and
Successors in the event of a merger, acquisition, or sale of assets.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and secure storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at support@telemedadvisors.com.

9. Children's Privacy

Our services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.